Frequently Asked Questions (FAQ)

1.What is Nino’s?  

Nino’s, is one-stop destination for your kid’s.Our product range includes: Kids Clothing,Footwear Accessories,Feeding and Care Essentials,Diapering Supplies,Bath and care ProductsBaby Gear and Furniture,Toys and Gaming Items,Outdoor Play Equipment & Many more.

2.Where is the office located?

Currently our office is located in Lucknow  while the orders are shipped from our warehouses located across India.

3.How can I place an order?

To place an order, simply browse our website and add the desired items to your shopping cart. Once you've finished shopping, proceed to checkout, where you'll be prompted to provide your shipping and payment information.

4.What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, MasterCard,many more),UPI, and other secure payment gateways.

5.Can I modify or cancel my order after it has been placed?

Unfortunately, we are unable to modify or cancel orders once they have been placed due to our efficient processing system. We recommend reviewing your order carefully before finalising your purchase.

6.How will I know if my order has been successfully placed?

Upon successful completion of your order, you will receive a confirmation email containing your order details and a unique order number. Please check your email (including your spam folder) to ensure you've received this confirmation.

7.How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery through the respective courier's website.

8.What is your return/exchange policy?

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return or exchange eligible items within 30 days of delivery. Please refer to our Returns & Exchanges page for detailed instructions.

9.Do you offer international shipping?

No,Unfortunately we are not shipping internationally.

10.How can I contact customer support?

If you have any questions, concerns, or need assistance, our dedicated customer support team is here to help. You can reach us via email (mailto:info@ninosworlds.com) or through our Contact Us page.

11.Are the products on your website authentic and of high quality?

Yes, we take pride in offering only authentic products from reputable brands known for their quality. We ensure that all items undergo thorough inspection before being made available for purchase on our website.

12.Do you offer gift wrapping services?

Yes, we offer gift wrapping services for a small additional fee. Simply select the gift wrapping option during checkout, and your items will be beautifully wrapped and ready to be presented to your recipient.

13.What if an item is out of stock?

If an item is out of stock, we strive to maintain our inventory to meet customer demand. However, there may be occasions where unforeseen circumstances lead to a temporary shortage. If this happens, you will be informed during the checkout process if the selected item is unavailable.

In the rare event that an order is accepted but cannot be fulfilled due to unforeseen reasons, we will notify you within 24 hours. Any payment made will be promptly refunded using the same method of payment within 10 working days.

Certain items, particularly those that are regularly restocked, may temporarily be out of stock but will be displayed with an out-of-stock tag. You can opt to receive notifications through our "Notify Me" feature, and we will inform you as soon as the product is replenished and available for purchase.

If you have any further questions or concerns not addressed in our FAQ, please don't hesitate to contact us. We're here to make your shopping experience with Nin’s as seamless and enjoyable as possible!